Refund policy

PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, CHARGES APPLY. 

At Grace & Oliver LONDON, we want you to be completely happy with your purchase. If something isn’t quite right, you can return your item under the conditions below.

Eligibility for Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be in their original, unused condition, with all tags and packaging intact.

  • Certain items (such as final sale, clearance, or personalized products) cannot be returned.

Sale Items

  • Discounted items: Return shipping costs are the responsibility of the customer.

  • Final Sale items: These are clearly marked and cannot be returned or exchanged.

How to Return

  1. Contact our customer support at [insert contact info] with your order number, product details, and reason for return.

  2. You’ll receive a Return Authorization Number (RAN) and our return address.

  3. Pack your item securely, include your receipt or order confirmation, and ship it with a reliable carrier.

  4. Once we receive and inspect your return, we’ll process your refund or exchange.

Refunds

  • Refunds are issued to your original payment method, minus any applicable fees (e.g., restocking).

  • Shipping costs are non-refundable.

Additional Information

  • Lost or stolen packages: Grace & Oliver LONDON is not responsible for packages lost or stolen after delivery. Please contact the carrier directly for assistance.

  • Customer support: Have questions? Reach out to us at info@graceoliverlondon.com – we’re happy to help!

  • Please note: All return shipping costs are the responsibility of the customer.

ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE